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We have over 45 years experience in all phases of the computer industry and use this experience to allow our customers to easily configure and use the devices purchased from us.
We provide free on-line Technical Support to our customers all over the world on all items purchased from us.
We are an EnGenius Authorized Elite Business Solutions dealer and have earned the Elite designation because of the pre and post sales technical support that we provide.
We specialize in providing wireless internet solutions for campgrounds, RV parks, farms, schools, business parks, apartments, condominiums, motels and other similar situations. We have developed detailed and illustrated step-by-step configuration guides (supplied at no charge to our customers) that allow our clients all over the world to complete successful system installations. If you require technical support with any item you purchased from us, click HERE to contact us.Payment & Shipping
Payment
We prefer Pay-Pal but you can use yourVisa, MasterCard, American Express, and Discover Card directly with PayPal(you don\'t need a PayPal account). We guarantee the item tobe as described and will refund the purchase price if it is not as describedand it is returned unopened and unused within 30 days of receipt.Sales tax will be added to allpackages shipped to addresses within the state of California. On shipmentsoutside the USA, import costs, duty and taxes (if required) are paid by thebuyer.
Return Policy
If you receive an item and the conditionis not as we described, send us an email within 30 days of receipt. If we can\'tmake you happy you may return it but you\'ll need a Return Material Authorization(RMA). We\'ll refund the purchase price if the item is returned unused andunopened. Any item purchased and used, even once, is not returnable if the itemis not defective. Send us e-mail to obtain an RMA number. Return shippingcharges and insurance are your responsibility. Returns may be subject to a 15%re-stocking charge. We do not refund the costs of shipping and handling onitems that are not defective and returned to us.
Purchases by Buyers outside the USA
We ship packages to most countries in theworld. Payment must be made in US Dollars and must include the cost of thearticle(s) purchased along with the costs of postage, handling, customsdocumentation and insurance.On shipments outside the USA, import costs,duty and taxes (if required) are paid by the buyer.We indicate only thecost of the article purchased on the customs declaration on the package.Most of our packages are small enough tobe sent using the economical United States Postal Service (USPS) First ClassPackage International service. Electronic Delivery Confirmation of First ClassPackage International is available on packages sent to the following countries:Australia, Belgium, Canada, Croatia, France, Germany, Great Britain (UK),Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Norway,Singapore, Slovak Republic, Spain, Switzerland, and Turkey.
If the package is too big or if it weighs over 4pounds (1.8 kilograms) if can only be sent using USPS Priority MailInternational or USPS Priority Express Mail International. We are also able tosend packages using FedEx Air service.
Packagesto the following countries are sent only by Priority Mail International: Russiaand CIS countries, Bolivia, Paraguay, several countries in Africa and a few othercountries. Send us an email if you require additional information.
Customer SatisfactionWe take great care in accurately describing the condition of the products we sell. We get our merchandise from reputable suppliers, but if you receive an item and feel that the condition is not consistent with our description or if it is DOA, let us know immediately (within 30 days of receipt), and we\'ll do our best to satisfy you. If we can\'t make you happy you may return the item but will require an RMA as described below.
This item has a Limited Warranty as defined in the listing. We guarantee the item to be as described and will refund the purchase price if the item is not as described and buyer returns it unused and unopened within 30 days of receipt. Please note that any item purchased and used (even once) is not returnable if the item is not defective.
If you need to return an item, please email us to obtain a Return Merchandise Authorization (RMA) number. This will help us process your claim quickly. Return shipping charges and insurance are your responsibility. You should fully insure the item you return. The returned item must include all the original packing materials and all the documentation that came with the item, and may be subject to a 15% re-stocking charge. Returned items that operate in accordance with specifications in this listing are subject to a 15% re-stocking charge.
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