Frequently Asked Questions

Q. Is this item compatible with my part?A. Please refer to the manufacturer for compatibility information. We are unable to give compatibility recommendations.

Q. Do I have to pay duties and taxes when placing an international order?A. YES! International customers will have to pay ALL duties and taxes that occur. Please check with your country for restrictions, duties, and taxes collected by your country. We do not refund shipping costs for items rejected by your customs.

Q. How can I combine orders?A. When purchasing more than 1 item, BEFORE YOU PAY FOR THE ITEM, you can combine the items into a single order. Processing as a single order saves you shipping costs. Note: Any orders paid for individually, will be shipped individually.HOWTO - and Shipping PoliciesCredit CardsCall our office at (510) 324-7600 Mon-Fri (8AM to 4:30PM) PST.When calling have your eBay item number ready to process your order.PaypalWe only ship to confirmed Paypal addresses.Cashiers Check-Personal Check or Money Order payable to:Alan Computech International.33215 Transit Ave.Union City CA 94587Returns: All sales are Final. No Returns and No Exchanges. DOA parts are subject to Replacement only and must be reported within 48 hours of delivery. ACI is not responsible for any damage or deletion to systems that have resulted from the use of our product(s).Sales Tax: California only.Insurance Fee: Insurance is required and applied on all USPS Priority Mail Parcels.Shipping Policy: Occasionally adjustments have to be made due to multiple packages. You will be notified before any changes are made. Buyer pays Shipping and Insurance (required).International customers will have to pay ALL duties and taxes that occur. Please check with your country for restrictions, duties, and taxes collected by your country. We do not refund shipping costs for items rejected by your customs.Additional Shipping Charges: Any additional shipping charges resulting from Customer error will be charged automatically to the customer'sCredit Card/Paypal account without written consent or prior notification. This includes but is not limited to: Modified shipping address, Returnedpackages(s), Invalid shipping address, refused package(s), etc.UPS orders will be shipped the same day if placed before 2:00PM pacific time. Orders shipping with USPS will be shipped within 2-3 business days after payment is received.Alternate Shipping Carriers: UPS 3Day Select and 2nd Day are also available per your request to ebay@alancomputech.com.APO and FPO customers please use CA or MD zipcodes at checkout.