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If through a vulnerability assessment, a network security issue is detected for the vulnerability below, applying the appropriate security patches in a timely matter is very important. If you have detected that your system has already been compromised, following CERT's Network Security recovery document will assist with recommended steps for system recovery.
Vulnerability Assessment Details
Checks for multiple vulnerabilities in osTicket <= 1.2.7
Detailed Explanation for this Vulnerability Assessment
The remote web server contains a PHP application that is prone to
The version of osTicket installed on the remote host suffers from
several vulnerabilities, including:
- A Remote File Include Vulnerability
The script 'include/main.php' lets a possible hacker read
arbitrary files on the remote host and possibly even run
arbitrary PHP code, subject to the rights of the web
- Two SQL Injection Vulnerabilities
An authenticated attacker can affect SQL queries through
the 'id' parameter of the 'admin.php' script as well as
the 'cat' parameter of the 'view.php' script.
- Multiple Cross-Site Scripting Vulnerabilities
osTicket does not properly sanitize user-supplied input
in several scripts, which could facilitate the theft of
cookie-based authentication credentials within the
context of the affected website.
- A Directory Traversal Vulnerability
The 'attachments.php' script may let an authenticated
attacker read arbitrary files on the remote, subject to
the rights of the server user. This occurs only if
attachment uploads have been specificall enabled by the
See also :
Upgrade to osTicket version 1.3.1 or later.
Network Security Threat Level:
Medium / CVSS Base Score : 6
Networks Security ID: 13478
Vulnerability Assessment Copyright: This script is Copyright (C) 2005-2006 Tenable Network Security
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